Shipping policy
Shipping Policy
Last updated: October 15, 2026
The ready-to-ship processing and cancellation terms below apply to orders placed on or after October 15, 2026.
1. Processing Time
Custom Orders
We will complete production and shipment within approximately 7–14 business days after order confirmation and design approval (customized products may take longer depending on production complexity).
Delays may occur during holidays or under special circumstances, and we will notify customers in advance.
Ready-to-Ship and In-Stock Orders
Products marked “Ready to Ship” or “In Stock,” including standard stock products such as lids, are normally processed and handed over to a carrier or freight forwarder within 48 hours after payment confirmation.
Cancellation requests must be submitted within 48 hours after payment confirmation and before the order has been handed over to a carrier or freight forwarder, whichever occurs first. Once 48 hours have passed, or once the order has been handed over to a carrier or freight forwarder, the order can no longer be cancelled.
If an order has already been shipped, any return request will be handled in accordance with our Refund Policy. Eligible stock products must remain unopened and in resellable condition. Return shipping costs are the customer’s responsibility, and the original outbound shipping charges are non-refundable.
2. Shipping Methods & Delivery Time
We cooperate with international logistics partners to provide both standard and express shipping services.
- Standard Shipping: Estimated 20–25 business days.
- Express Shipping: Estimated 3–7 business days (additional charges apply).
Actual delivery time may vary depending on the destination country, customs clearance, and logistics conditions.
3. Shipping Fees
Shipping costs are automatically calculated at checkout based on the delivery address, order weight, and volume.
Bulk orders may be eligible for discounted shipping—please contact us for a customized quote.
4. Customs & Duties
International shipments may be subject to customs duties, import taxes, and other fees, which are the responsibility of the recipient.
We will provide accurate shipping documents to facilitate smooth customs clearance.
5. Address & Delivery Responsibility
Please make sure to provide a complete and accurate shipping address and contact details.
If a package is delayed or returned due to incorrect or incomplete information provided by the customer, any additional costs will be borne by the customer.
6. Tracking Information
Once your order has been shipped, we will provide a tracking number so you can monitor your delivery status at any time.