For custom gift boxes — such as candle boxes, diffuser boxes, and other standard gift boxes — the minimum order is 10–100 pieces, depending on the style. For custom gift bags, the minimum order is 100 pieces. If you have special requirements, please feel free to contact us for a tailored solution.

Absolutely! You have several options for your custom packaging design. You can reach out to us, and our professional packaging designers will create a design draft based on your specific needs and branding.

Production is usually completed within 1–2 weeks after the design file is confirmed. The exact timeline depends on the complexity of the process. For more advanced customization, it may take longer — but don’t worry, we’ll stay in close communication with you to meet your schedule as best as we can.

Normally, you can enjoy our free standard sea shipping, which takes around 2–3 weeks. Express delivery usually takes about 1 week, so in total, your order should arrive within 3–4 weeks.

If your order is urgent, you can choose a paid express shipping service, and we’ll create a custom delivery plan based on your deadline.

Yes, we primarily use eco-friendly materials and sustainable production methods to ensure our packaging is environmentally responsible. However, if you have special requirements that aren’t covered by the materials or finishes shown on the product page, please contact us for a custom solution.

Since all our products are custom-made, we generally do not accept returns or refunds, except in cases of unavoidable quality issues or production errors.